Privacy Policy At Kent Travel Information Services, we’re committed to protecting and respecting your privacy. We aim to provide you with the highest quality service whilst you are accessing our services. To do this, we must keep records about you and the services we provide for you. We aim to maintain high standards, adopt best practice for our record keeping and regularly check and report on how we are doing. We will: only collect non-personal data for specified purposes explain why we are collecting personal data where necessary, seek consent relating to the use of personal data retain personal data securely and only hold personal data for a specified amount of time after which it will be deleted. If you have any questions regarding this policy or our privacy practices then please contact us: by email: We may change our privacy notices from time to time, so please check the Kent Travel Information website ( occasionally to ensure that you’re happy with any changes. Who are we? Kent Travel Information is a service offered on behalf of Kent County Council. Kent County Council is the data controller and is responsible for the security of the data that you provide and for overall compliance with data protection legislation. How do we collect information from you? Cookies and tracking data As part of enhancing your experience on our website (, we have installed a few tracking facilities that give us insight into how you use our website, what is popular, what is not, and how people move through the pages on our site. We use your device token to deliver push notifications that are relevant to your choices. We have installed a system on our website that allows you to opt out of specific cookies on our website being stored about you. This should not change any of your experience on our website, and in fact, you can change these settings in any way at any time. You may also see a popup appear the first time you browse our website or app on any new device or computer to request your permission to store tracking information about you, and to allow us to send you push notifications. In order to provide our online services, we work with our digital development partner (Friesian ITS), who help us manage our website ( When you provide information through our website, they act as data processors for Kent Travel Information and only process personal information in line with our instructions. They will have physical access to data collected through our website in order to do their essential works but will never use or access it outside of supporting us to resolve any technical issues. None of your digital personal identifiable information is ever shared with anyone outside the process of submitting and storing your data at Kent Travel Information. How you can access and update your information The accuracy of your information is important to us. If you would like us to update, amend or delete the information that we hold about you, then please contact us: by email: Under the GDPR you have rights which you can exercise free of charge which that allow you to: know what we are doing with your information and why we are doing it ask to see what information we hold about you ask us to correct any mistakes in the information we hold about you object to direct marketing make a complaint to the Information Commissioners Office. Depending on our reason for using your information you may also be entitled to: Ask us to delete information we hold about you Have your information transferred electronically to yourself or to another organisation Object to decisions being made that significantly affect you Object to how we are using your information Stop us using your information in certain ways We will always seek to comply with your request however we may be required to hold or use your information to comply with legal duties. For further information about your rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioners Office (ICO) on individuals’ rights under the General Data Protection Regulation. If you would like to exercise a right, please contact the Information Resilience and Transparency Team at Keeping your personal information secure We have appropriate security measures in place to prevent non-personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. Who to Contact Please contact the Information Resilience and Transparency Team at to exercise any of your rights, or if you have a complaint about why your information has been collected, how it has been used or how long we have kept it for. You can contact our Data Protection Officer, Benjamin Watts, at or by writing to the Data Protection Officer at Sessions House, Maidstone, Kent ME14 1XQ. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone 03031 231113. For further information visit